We are pleased to confirm that Unifor has officially filed the certification application for the WestJet Contact Centre. This is a significant milestone, and it reflects the hard work, trust, and commitment shown by workers across the Contact Centre. Thank you to everyone who stepped forward and helped make this possible.

What happens next

Federal freeze now in effect

With the application filed, the federal freeze provisions under the Canada Labour Code are now in effect. This means the employer is prohibited from changing wages, hours, or other terms and conditions of employment without the consent of the union or the Board. This protection is designed to preserve stability and prevent retaliation or unilateral changes while the certification process is underway.

Canada Industrial Relations Board review

The Canada Industrial Relations Board will review the application and the membership evidence to confirm that the legal requirements are met.

Employer response period

WestJet will be provided an opportunity to respond to the application. This is a standard part of the process.

Board determination

Based on the evidence, the Board will decide the next steps.
If a clear majority of support is confirmed, the Board may grant certification.
If required, the Board may order a representation vote.

If a vote is ordered

The Board will set the voting process and timeline. Unifor will provide clear instructions and support to ensure everyone understands how and when to vote.

After certification

Once certified, workers gain legal union rights and protections. The next phase will be preparing for collective bargaining, including gathering priorities and building a strong bargaining committee.

What you should do now

Continue talking with your coworkers.
Watch for official updates from Unifor.
Do not be discouraged by employer messaging. The law protects your right to unionize.

This is your union. This is your moment.
Thank you for standing together and moving this process forward.

Billy O'Neill
Unifor National Representative, Organizing
416.605.1443
billy.oneill@unifor.org

Lucy Alessio
Unifor National Coordinator, Organizing
416.998.3189
lucy.alessio@unifor.org

Don’t wait—click here to sign your card today!