Update for WestJet Contact Centre Workers: Your Voice at the Table with Unifor

We know the changes coming from the employer have been frustrating, especially with the recent announcement about outsourcing work. This decision highlights exactly why strong union representation is critical for Contact Centre workers like you.

When a company moves to contract out jobs, it undermines the power of workers to negotiate strong gains and weakens job security. With a Unifor collective agreement, any contracting out requires union consent—and Unifor doesn’t agree to it.

In fact, this language has already allowed Unifor District Chairs and Bargaining Committee representatives to file grievances against employers in other workplaces for attempting to sidestep subcontracting rules. Unifor holds companies accountable to enforce your agreement language.

Here’s Why Unionization Matters:

This week, heavy caseloads and increased pressure at the Contact Centre led to a new requirement for workers to make notes in Genesys with the PNR.
Employers will always make changes to the work process, but with Unifor, workers like you would have input into those changes.
Unionized call centre workers represented by Unifor have agreements ensuring a minimum of 7 seconds between calls and protections preventing discipline for missing KPIs.

Imagine the difference these protections could make in your daily work-life balance.

Don’t Let Teamsters Distract You:

While the Teamsters may be making noise, they are a distraction from what really matters—gaining the voice at the table you deserve by joining Unifor.

Unifor has proven experience leading the way in aviation and telecommunications, negotiating strong gains, and enforcing agreements to protect workers.

The Unifor Advantage:

Unifor is the largest union in Canada’s telecommunications sector, representing 24,600 members across private and public sectors.
Unifor is Canada’s strongest union in the air transportation sector, representing roughly 12,900 members, including workers at Air Canada, Jazz, Porter, Sunwing, and NavCanada.
Since its inception, Unifor has bargained thousands of contracts with historic gains, including with Air Canada, WestJet, NAV Canada, Greater Toronto Airport Authority and Bell Canada

With Unifor, you’re backed by a union with the resources to defend workers at the bargaining table and, if necessary, on the picket line if required you will have the backing of our 150 Million Dollar Strike Fund. We have a proven track record in airlines and telecoms, sectors just like yours.

It’s Time for Strong Representation:

This is your chance to join a union that knows your industry, understands your challenges, and has the power to make a real difference. It’s time to hold WestJet accountable and ensure your work-life balance, job security, and workplace protections are top priorities.

Sign your Unifor membership card today

If you’re unsure about your status or need assistance with any step, please connect with an organizer to confirm your membership. We’re here to help you every step of the way.

Together, you’re stronger. By joining Unifor, you’re contributing to a movement that ensures every WestJet worker has a fair voice and a strong advocate at the table.

In solidarity,

Billy O’Neill
Unifor National Representative Organizing
416.605.1443
[email protected]

Lucy Alessio
Unifor National Coordinator Organizing
416.998.3189
[email protected]

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