Meet Your WestJet Contact Centre Bargaining Committee Candidates

Thank you to everyone who participated in the nomination process for our first Unifor WestJet Contact Centre Bargaining Committee!

We received nominations for 32 employees who were willing to be considered to represent their coworkers across the seven bargaining committee seats.

Not all nominees confirmed their acceptance by the October 20 deadline. As outlined in the election rules, only those who formally accepted their nominations by 12:00 noon Mountain Time are eligible to appear on the ballot.

Below, you'll find the candidates who confirmed their nominations and will be standing for election, along with their biographies and photos where provided.

We encourage everyone to take the time to learn more about the candidates who are stepping forward to represent you as we prepare to negotiate our first collective agreement with WestJet.

This is your union, your voice and your opportunity to help shape our future at WestJet!

WestJet Bargaining Committee Election – Seats 1, 2 & 3: Service & Sales

Eligible Classifications:
Service and Sales Agent
Service and Sales Agent – Home

David Gardiner - Service & Sales Agent

I am standing for the Bargaining Committee because our first collective agreement will shape our future. It demands preparation, sound judgement and effective negotiation.

My background in business, commercial negotiation and Contact Centre operations equips me to assess the facts, balance competing priorities and develop practical solutions.

If elected, I will push for clear protections against outsourcing, fair and transparent scheduling and vacation rights, competitive pay, and health benefits benchmarked against industry standards, including Air Canada. I will advocate for KPIs that support service quality rather than serve as disciplinary tools, and for fair treatment of employees on modified duties, free from discrimination.

I will listen, scrutinise proposals, ask difficult questions and be honest about what can realistically be achieved. I offer responsible leadership, thorough preparation and a firm commitment to securing the strongest, fairest agreement we can achieve together.

Michelle Gardiner - Service & Sales Agent

As a leader I always prioritize being a support to my team. I believe that ensuring people have the resources and tools they need, genuine appreciation and honest communication creates a foundation for a positive and engaged work environment where everyone benefits. 

For far too long, we have not had messaging, policies, fair pay or a work environment that can be trusted. As we begin our negotiations to influence our roles and compensation, it's important we set the right expectation and tone for a stronger future. It's time we finally receive the right support and treatment we deserve that properly reflects our efforts.  

I will prioritize the needs you bring forward, protect you when necessary by defending the lines we draw together and push management to ensure that company success never comes at the expense of employee well being.

I would be honored to be your support.

Jaee McKenna - Service & Sales Agent

For over four years, I’ve been one of the pilots of our union plane, helping move us forward with determination, integrity, and a commitment to doing what’s right. I believe in leading with kindness, authentic communication, and treating others with genuine consideration, even when conversations are difficult.

I pride myself on being diplomatic and building relationships at every level of the organization, from executives to frontline employees like myself. Regardless of title, everyone deserves respect, a voice, and the opportunity to be heard.

I’m not afraid to ask tough questions, challenge the status quo, or work to correct injustices. I believe in recognizing the strengths of others and ensuring their contributions are seen in the best possible light.

I’ll bring that same dedication, honesty, authenticity, and determination to the bargaining table, working hard to secure the strongest possible collective agreement for all of us. I believe in the power of the collective, in what we can accomplish together, and in standing together for something bigger than ourselves. I even have the tattoo to prove it.

Brad Morris - Service & Sales Agent

Hello my name is Brad I been with WestJet almost 4 years now in SSC role.

It would be a great honor representing my peers on the bargaining unit.  In my past work I was apart of 2 contracts negations during my time with that company.    When I get involved I am all hands in and won't stop till the work is done.  I am always willing to help my coworkers when needed.

Thank you for your consideration of voting me in.

Rita SAN Martin - Service & Sales Agent

Dedicated to serving our members with strong advocacy, deep labour experience, and an approachable voice, I am excited to announce my candidacy for Unifor Bargaining Committee Member.

As a Service and Sales Agent (SSA) in the WestJet contact centre, I experience firsthand the daily pressures, metrics, scheduling hurdles, and system challenges that our team navigates on every shift. I know what it’s like on the front lines, and I know what we need to make our work environment fairer, more respectful, and more secure.

My career in the labor movement spans over two decades. Before joining WestJet, I spent 20 years working with a teachers union, gaining extensive, hands-on experience in contract negotiations, workplace advocacy, and effective union governance. Over the past 4.5 years as an SSA, I’ve combined that lifelong commitment to labor rights with a deep understanding of our specific call centre operations.

My Focus Will Be On:

• Clear & Transparent Communication: Ensuring every Contact Centre Agent is kept informed, heard, and supported every step of the way.
• Contact Centre Agent is kept informed, heard, and supported every step of the way.
• Strong Contract Negotiations: Fighting for fair working conditions, equitable scheduling, job security, and protection against unrealistic metrics and burnout.
• Solidarity & Mutual Respect: Building an supportive, approachable and united community workplace culture where members feel genuinely backed up by their union.

I believe that a strong union is built on open doors, active listening, solidarity and collective action . I am here to represent you, address our daily challenges, and deliver the dedicated representation you deserve and build a stronger future together.

Solidarity ▪ Respect ▪ Experience ▪ Commitment

WestJet Bargaining Committee Election – Seat 4: Rewards

Eligible Classifications:
Rewards Support Specialist
Rewards Support Sr Specialist

Amie Osness - Rewards Support Specialist

My name is Amie Osness, and I’ve been working in the WestJet Contact Centre since April 2022, then became a Rewards Support Specialist in October 2024.

This year in January I took on a six month Rewards Support Senior Specialist term position, and through each of these roles I’ve been able to connect with many colleagues across the entire Contact Centre.

While my kids are now technically adults, I know what it takes to get by for families in Calgary, and I understand the needs of agents across the Contact Centre.

One of my favourite pastimes is solving problems, while one of my preferred methods of communication is listening, and I can’t wait to hear from my colleagues, to represent them within the bargaining committee and work towards our first collective agreement as unionized employees.

We’ve come this far, but our journey together has truly just begun.

Please let me know if you need anything further.

Kind Regards,
Amie

WestJet Bargaining Committee Election – Seat 5: Reservations / Baggage / Travel

Eligible Classifications:
Reservation Support Agent
RSD
Res Support Desk – Home
Central Baggage Specialist
Central Baggage Sr Specialist
Travel Support Agent

Julie Bennett - reservation Support Agent

I would like to nominate myself Julie Bennett to be apart of the WestJet contact centre bargaining committee.

I work in the Reservation Support Desk
I started with WestJet in October 2003.

I try to be approachable, supportive and honest in everything I do.

I would like to be a part of the bargaining committee to learn and grow. I would like to help be the voice of my coworkers. I would like to try and hopefully improve wages and benefits. 

Thanks for consideration 

Julie 😁

Jamie Carlson - Travel Support Agent

With 20 years at WestJet in various contact centre roles, I bring firsthand knowledge of our work, the challenges we face, and the dedication it takes to support our guests and each other. That experience has given me a strong appreciation for the value our members bring to WestJet and why that value deserves to be reflected in our working conditions and collective agreement.

I am passionate, outspoken, and not afraid to say what needs to be said, even when the conversation is difficult. I’m willing to ask tough questions, challenge decisions, and stand firm on issues that matter to our members. I know how to make my voice heard, and I want to use that strength to ensure our concerns are heard and taken seriously at the bargaining table.

I also believe that strong representation starts with listening. As a bargaining committee member, I would bring an open mind, a clear voice, and the determination to advocate for a fair agreement. Our members deserve someone who will speak honestly, act with conviction, and stand behind the people they represent.

Christopher Fraser - Reservation Support Agent

My name is Chris Fraser and i would like to nominate myself.

I work in the Reservation Support Desk and I am genuinely invested in the well being of my co workers and want to make sure everyone feels valued ,protected, and supported.

Dan Gouldsborough - Reservation Support Agent

Hello fellows,

My name is Dan Gouldsborough, I started with WestJet in 2017 as an SSA and moved into RSD in the summer of 2021. 

I believe together we can improve our work environment not just for ourselves but for the future workers of the company. 

Our first agreement is an important one, we need to have input from everyone on the issues they see that need to be addressed. It is my hope that we can get a bargaining agreement that works for everyone.

If elected to the bargaining committee, I plan on making your concerns guide the agreement we draft, thank you for your consideration

Dan Gouldsborough 

Catherine Johnson - Reservation Support Agent

I accept my nomination for Representative for our Contact Centre team. I believe that strong representation starts with active listening, open communication, and a commitment to understanding the diverse experiences of our peers.

Throughout my 26 years at WestJet, I have valued the relationships I have built with my colleagues and the sense of community that makes our workplace unique. I am passionate about supporting others, encouraging constructive dialogue, and helping create an environment where people feel comfortable sharing their concerns, ideas, and perspectives.

I am committed to approaching this role with dedication to fair treatment of our Contact Centre WestJetters. My goal is to be a voice and dependable resource and to work collaboratively with leadership, and contribute to solutions that strengthen our workplace.

Karla Morton - Central Baggage Specialist 

(no bio provided)

David Stitson - Reservation Support Agent

My name is David Stitson, and I have worked for the Reservation Support Desk for 9 years and Westjet for 10 years. My goal is have all our voices heard on wages, job security and the future of Westjet, and I look forward to working for you towards a better working environment for all of us. Thank you for your consideration.

Shannon Vieira - Central Baggage Specialist 

My name is Shannon Vieira, and I currently work as a Specialist in Central Baggage. I hold a degree in Psychology and a Graduate Diploma of Education in Teaching.

I believe that policies and procedures are in place for a reason and should be followed by both the company and its employees. I strongly advocate for myself and believe in accountability, consistency, and ensuring that policies are applied fairly and appropriately. I strive to see both sides of a situation, carefully consider different perspectives, and assess what is fair and reasonable.

I am detail-oriented, thorough, and particular about the quality and accuracy of my work. I also have a genuine love of learning and a strong ability to retain and apply knowledge, which I believe are valuable strengths when reviewing information, understanding policies, and addressing workplace concerns.

I look forward to the opportunity to represent you on the bargaining committee.

WestJet Bargaining Committee Election – Seat 6: Guest Support / FACT / Quality

Eligible Classifications:
Guest Support Specialist
Guest Support Sr Specialist
Facilitation Agent
Specialist – Quality

Lorraine Bauer - Guest Support Specialist 

With nearly five years at WestJet, I currently work in Guest Support and Escalations (GSUP), advocating for both guests and employees through effective problem solving and collaboration. I hold a Bachelor of Education and a Master’s degree in Leadership Training, which have helped shape my approach to leadership, communication, and service.

Beyond my professional career, I served one term as a Councillor for the Municipality of Strathmore and have volunteered with organizations including the Strathmore Overnight Shelter and Women of Influence Calgary.

Before moving to Strathmore, I lived in Edmonton for 32 years, worked for Edmonton Public Schools for over a decade, and served as an Alberta Teachers’ Association representative. I attended five Annual Representative Assemblies and held leadership positions with the Greater Edmonton Teachers’ Convention, Special Education Council, and Safe & Caring Schools Council.

I believe in being the change you want to see and would bring a balanced, thoughtful perspective to the WestJet Contact Centre Bargaining Committee. I respectfully ask for your consideration and would be honoured to serve in this position on behalf of my peers.

Michelle Ma - Specialist Quality

I'm Michelle, and I've been with WestJet for almost 19 years. I started here in my early 20s and have remained closely connected to the Contact Centre throughout my tenure. I moved to Quality just over two years ago.

I am hoping to be a voice at the table for fairness and approach the negotiations as a peer, a long time employee, and as a parent. To address how important start times, split vacation time, wages, seniority, job security, health benefits, and communication on term positions are to us as agents. 

I'd love for the opportunity to hear what is important to you. 

Tarvinder Kaur Singh - Guest Support Specialist

As someone who is passionate about creating a fair and supportive work environment, I believe every WestJetter deserves to feel heard, valued, and respected. I recognize the challenges our Contact Centre teams are navigating today and understand the importance of strong, thoughtful representation during times of change.

I am excited for the opportunity to serve and advocate for my fellow WestJetters in a new capacity to help ensure our voices, perspectives, and concerns are effectively represented. Those who know me would describe me as an approachable WestJetter who genuinely enjoys building connections and fostering positive relationships.

I believe meaningful conversations and mutual respect are the foundation of a strong workplace, and I am committed to listening, learning, and representing my peers with integrity, fairness, and professionalism.

Dhammika Teo - Guest Support Specialist

My name is Dhammika teo. I'm a Guest Support Specialist. I am approachable, dependable and willing to stand up for what is right while treating everyone with respect and professionalism. I have always promote open communication, and help create a fair and positive work environment, in which all employees have the opportunity to learn and succeed.

I am committed to being someone my fellow members can trust, rely on, and feel comfortable coming to when they need support. I believe that through collaboration, continuous improvement, and a shared commitment to success, we can strengthen our workforce, enhance our workplace, and contribute to the overall growth and success of the company.

Madeleine Young -Specialist Quality 

My name is Madeleine Young, and I have worked at WestJet for five years with experience in the SSC, WestJet Vacations, Social Care and Quality. These roles have given me an understanding of the dedication, skill, and emotional demands involved in supporting our guests.

As a former union member, I have served on advisory committees focused on equitable wages, classification of roles and fair working conditions. That experience strengthened my belief in collective advocacy and ensuring every employee has a voice.

We deserve fair wages that reflect our responsibilities, but a union must stand for more than money. We deserve job security, a safe and respectful workplace, and fair, consistent treatment.

As your representative, I would be approachable, listen without judgment, follow through on your concerns, and advocate for a workplace where everyone feels heard, supported, and valued. Thank you! 

WestJet Bargaining Committee Election – Seat 7: APPR / Specialized

Eligible Classifications:
APPR Agent
APPR Specialist
Group Sales Specialist
Special Care Agent
Schedule Change Agent
TST Senior Specialist
Sr. Specialist

Dean Clark - Group Sales Specialist

I’m honoured to have been nominated to represent our group in the upcoming collective bargaining negotiations.

In my role as a Group Sales Specialist, I work with guests, travel partners, and colleagues every day to build relationships, navigate challenges, and find practical solutions that work for everyone involved. I would bring that same collaborative, solutions-focused approach to the bargaining table.

I believe strong representation begins with active listening. If elected, I will take the time to understand what matters most to our members, communicate openly, and advocate for fair outcomes that reflect our interests.

I’m committed to representing our group with integrity, transparency, and respect, and ensuring our voices are heard throughout the process.

Thank you for your and consideration. I would be honoured to earn your vote.

Terry Driscoll - Group Sales Specialist 

As a proud WestJet employee for the past 14 years, I am running for the Bargaining Unit Representative position for TST, Groups, Special Care Desk, and APPR because I believe every employee deserves to have their voice heard, their concerns addressed, and their contributions valued.

My goal is to represent the collective interests, concerns, and values of my colleagues while advocating for fairness, transparency, and equitable compensation for everyone.

I understand the importance of having strong representation that listens, communicates openly, and stands up for what matters to employees. I am committed to being an approachable, dedicated, and effective voice for all members of our bargaining unit.

Together, we can work toward a fair, respectful, and supportive workplace where everyone feels valued and represented.

Geneviev McWilliam - APPR Specialist

Hello Teams,

My name is Geneviev McWilliam, aka 'Gen'. My current role is with the APPR Team as an APPR Specialist.

I have had the privilege of participating as a CCEA rep, listening to my peers and relaying that information to our leadership.

On a personal note, I am a mom, a sister, a daughter, a loyal friend, bringing with me a wide array of perspectives to fully understand the bigger picture.

As we look forward to our partnership with Unifor, I am seeking the opportunity to be your voice for the topics which matter most to you: Wage, Work Life Balance, Overall Benefits (Sick Days, Personal Days, Bonuses, etc...). As well as bringing forth other concerns which may arise. Supporting you, while being objective in shaping our future with WestJet.

Thank you for taking the time to read about me and I look forward to the results to come.

Tony Whalen - APPR Specialist

My name is Tony Whalen, and I’ve been with WestJet for almost five years. I’d like to represent all of us at the bargaining table.

Having worked in SSC, RSD, and APPR, I’ve seen firsthand the challenges agents face across different areas of WestJet. I’ve also worked on both sides of the table, including management (with Costco) so I understand how decisions get made and how they affect frontline employees.

I bring experience in team-building, including helping develop training and recognition programs for a volunteer corps of over 600 people at Calgary Expo.

I’m not afraid to ask tough questions, challenge decisions, or stand my ground when something doesn’t make sense. Just as importantly, I believe in listening to people and making sure their concerns are heard, not simply acknowledged and forgotten.

If I’m given the opportunity, I’ll bring that experience, a healthy dose of persistence, and a commitment to making sure our members have a strong voice at the table.

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