You’ve likely noticed what’s been happening inside the Contact Centre over the past few weeks. Several of you have received messages from Workforce offering the option to go part-time, with some full-time workers being told their change could take effect as early as January 1, 2026.

At the same time, part-time employees are being asked to take an extra day off each week, cutting schedules to just three days, even while queues stay full and the calls don’t stop coming in.

Many of you have shared that the micromanaging and the pressure of the L.I.F.T. program are creating a toxic environment that sets people up for failure. None of this is happening by accident. These changes are part of WestJet’s larger plan to “lean out” operations and shift work offshore as the company prepares to go public.

You’ve already seen the pattern:

• Work is moving to El Salvador, where agents are paid far less and training standards aren’t the same.

• Hours are being cut without explanation.

• Full-time staff are being encouraged to move part-time — and that’s before public trading even starts.

• The departments that are already unionized aren’t seeing these same cuts because they’ve protected themselves through a collective agreement.

That’s the difference a union makes.

When you sign a confidential Unifor card, you give yourself a real voice and the power to bargain for fair scheduling, job protection, and respect. Without a union, the company can continue making unilateral changes — like reducing shifts, changing schedules, or moving work overseas — without your input.

This is your time to act.

Here’s what you can do right now:

1. If you haven’t signed yet, your support doesn’t count until you do.
   Sign your confidential card here: join.unifor.org/westjet.

2. If you’ve already signed, talk to a few coworkers who haven’t yet. Tell them why this matters and how close you are to reaching majority support.

3. If you’ve seen or received a message about reduced hours or part-time changes, talk with your coworkers about it.
   You’re not alone — these messages are showing up across the department. The more people who understand what’s happening, the stronger your collective response becomes.

Every card matters. Every voice matters. The only way to stop this wave of uncertainty is by standing together and demanding respect and fairness for everyone who keeps WestJet’s operation running every day.

Stay connected, keep the conversations going, and take that step now — for yourself, and for your coworkers.

Together, we can ensure that when Onex leaves, workers aren’t left behind.

Billy O’Neill
Unifor National Representative, Organizing
📞 416.605.1443
✉️ billy.oneill@unifor.org

Lucy Alessio
Unifor National Coordinator, Organizing
📞 416.998.3189
✉️ lucy.alessio@unifor.org

Don’t wait—click here to sign your card today!