What’s the difference between a company policy and a collective agreement?

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Billy O'Neill
/September 12, 2026

 

WestJet Contact Centre workers already have wages, benefits, policies and workplace practices that you value.

So you may be wondering: What actually changes when you have a collective agreement?

One of the biggest differences is having a collective say.

A company policy is generally created and changed by the employer.

A collective agreement is negotiated between the employer and employees represented by their union.

That’s an important difference.

KEEP WHAT WORKS. SECURE IT. BUILD ON IT.

Voting YES doesn’t mean starting from scratch or giving up the things you already value.

When bargaining begins, you and your coworkers identify what you want to protect, improve or change.

Maybe there are benefits you want to maintain.

Maybe there are scheduling practices that work well in your department.

Maybe wages need improvement.

Maybe you want stronger language around job security, seniority, workload, breaks or how workplace changes are handled.

The goal is to take what works, seek to secure those protections through bargaining, and negotiate improvements where workers believe they’re needed.

YOUR COLLECTIVE AGREEMENT BECOMES THE RULEBOOK

A collective agreement establishes negotiated rights and responsibilities for both employees and the employer.

If there is a disagreement about whether those negotiated rights are being followed, you don’t have to deal with it alone.

You have union representation and a grievance and arbitration process to resolve disputes and enforce the agreement.

That’s the difference between simply having a voice and having a collective voice backed by negotiated rights.

YOU STILL MAKE THE FINAL DECISION

Your bargaining committee negotiates with WestJet, but they don’t get the final say on whether the first agreement is good enough.

You do.

When a tentative collective agreement is reached, it is brought back to the membership.

You get to vote on whether to accept it.

That’s what collective bargaining is about: workers having a meaningful say in the conditions under which they work.

COME TALK WITH US TODAY

Have questions about the vote, bargaining or what joining Unifor would mean for you?

We’re here in today and would love to have a conversation with you.

SATURDAY, SEPTEMBER 12

Delta Hotels
135 Southland Drive SE, Calgary
Fireside Room

10:00–13:00
14:00–17:00
18:00–20:00

No appointment is needed. Drop in during any of the session times, meet with Unifor representatives, ask questions about the vote or just come by and have a conversation.

We’ll also be available Sunday:

SUNDAY, SEPTEMBER 13

Sheraton Cavalier Calgary Hotel
2620 32 Ave NE, Calgary
Canadian Room

10:00–13:00 | 14:00–17:00 | 18:00–20:00

If you can’t make one of the open houses, call or text me at 416-605-1443 and we can arrange another time to meet in person or speak by phone.

For years, Contact Centre workers have adapted as WestJet and your workplaces have changed.

Now you have an opportunity to have a collective voice in what comes next.

Keep what works. Secure it. Build on it.

Vote YES for Unifor.

In solidarity,
Unifor Organizing Team

Billy O'Neill
Unifor National Representative, Organizing
416.605.1443
billy.oneill@unifor.org

Lucy Alessio
Unifor National Representative, Organizing
416.998.3189
lucy.alessio@unifor.org